GENERAL TERMS AND CONDITIONS (INCL. COVID-19 UPDATE)
Please read the following terms and conditions prior to making a booking at Essence Suites Rhodes. We will gladly answer all your questions.
Details regarding the COVID-19 situation can be seen at the end of this page.
Charges / Rates
At Essence Suites Rhodes we never ask our guests or potential guests for their credit card details or store such details, if in anyway are known to us.
All payments of reservations placed through our website are made in ways mentioned further below under “PAYMENTS”.
We have the right and it is to our discretion to require full payment in advance or a deposit at the time of booking. No Booking shall be treated as confirmed until proof of payment has been provided.
All prices displayed on our Website or otherwise communicated or published by the hotel are meant and will be charged in EUROS. They include VAT and all national and local taxes.
Prices are per room, per night, for two persons of any age. They include breakfast and all beverages consumed in the hotel, as well as all services, amenities and goods mentioned in our website as being part of our hospitality to our guests. Additional persons of all ages will be charged as detailed in the Hotel’s RATES’, PAYMENTS’ & CANCELLATIONS’ POLICY.
A minimum length of stay, deposit, pre-payment (refundable or not), cancellation charges and other conditions may apply, as specified.
Once a certain room, number of persons and overnights, additional products and services as well as method of payment are discussed and agreed, the Hotel will communicate in writing with you in order to summarize all details regarding your reservation, charges and the required full or partial payment. After proof of the required payment is made available, the Booking is officially confirmed by the Hotel and becomes a binding agreement for the parties.
Receipts are issued by the Hotel for all payments made for accommodation, services and products. Customers who, instead of a receipt, wish to get an INVOICE (intended for official submission to fiscal authorities), are kindly asked to notify the Hotel at the time of Booking, or, the latest, at the time of arrival.
Check-In / Check Out
Our guests are kindly asked to let us know their estimated time of arrival at least 36 hours ahead. We will be greatly helped in organizing our work and making their check-in smoother and faster.
Unless otherwise stated on the Booking Confirmation or required by law, guests may check-in on the scheduled day of arrival at any time from 14:00 till 22:00. However, we will gladly arrange your time of check-in to be whenever your time of arrival in Rhodes requires, provided we are notified on time.
All rooms secured by a deposit or prepaid at the time of booking will he held until 23:00 on the scheduled day of arrival, unless otherwise agreed with the Hotel.
Late arrivals due to unexpected events should be made known to us before 23:00 on the scheduled day of arrival. Any non-secured reservation will be held until 16:00 on the day of arrival, at which time we will be entitled to re-let the room, unless the guest has notified us of a late arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 11:00, unless a later departure is part of our agreement. Late check-out after this time can be requested subject to availability and may be charged at the discretion of the Hotel.
We are obliged by law to require guests at the time of check-in to confirm their identity by showing and letting us copy information from their passport and/or identity card, as well as το provide details of their home address.
The information above may be requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set out above. These records can and will be disclosed or made available for inspection to the Greek police and tax authorities, as by applicable law.
Part of the information above will be stored in a secure server, which is protected by an access code and a firewall. Please see our PRIVACY POLICY.
Payments
We accept the following methods of payment:
• CREDIT CARDS: only through Pancreta Everypay e-commerce secure system
• MONEY TRANSFER: to our company’s Bank Account
• CASH: during your stay or upon departure.
We never ask our guests or potential guests for their credit card details or store such details, if in anyway are known to us.
All outstanding charges must be paid for in full on check-out from the Hotel.
Please refer to detailed payment policy.
Cancellation Policy & No-Shows
Cancellation charges may vary according to the agreed rate and the time of year. Please refer to our RATE, PAYMENT & CANCELLATION POLICY.
Cancellation and non-arrival charges apply after the specified relevant time. Cancellation or non-arrival may result in the forfeiture of part or all the amount paid as a deposit. Additional amounts may be sought and collected by all legal means at our disposal.
Rates agreed as non-refundable and non-changeable are subject to full prepayment for the entire stay at the time of booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
Changes or Cancellations by the Hotel
Very rarely we may need to cancel a Booking. Such a decision will be due to unexpected, extraordinary reasons. In such circumstances you will be given a full refund, but we shall have no further liability to you arising out of such cancellation. We will, however, make any possible effort to re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a specific suite. In the event that, for operational or safety reasons, we need to allocate an alternative suite to you, we will make sure that our apologies for your inconvenience are suitably expressed. It is self-understood that we will refund you any difference in rates (if a lower rate should be applied) and not charge any additional rates, if you are asked to move to a more expensive suite.
Damages and Losses
We reserve the right, which by making a Booking you acknowledge, to charge and seek compensation for any damage incurred to your room or the Hotel during your stay by any member of your party (including extraordinary or specialist cleaning, deodorization and laundry services) or for any items that are found by our staff to be missing during or after your departure.
Antiques, collectables and artifacts in Essence Suites are part of the owners’ collection. Authorities request that these items, as well as all the hotel’s equipment, are valuated and included in a documented inventory. We are therefore responsible to make sure that they remain in the premises. They can not be sold or otherwise removed. If asked, we may be able to help you find similar items through collectors, art dealers and artisans we know.
Children
Essence Suites is an adults-only hotel and accepts guests over the age of seventeen (17+) years old.
Please note that guests of all ages are charged the same.
Events
Please be aware that, at certain times throughout the year, we may organize or host events, parties, weddings, as well as family or corporate gatherings, all for a limited number of people. We shall always make sure that there will be no or minimal disturbance of our not-participating guests. If you feel that such an event during your stay may be unacceptable, please contact us in advance of your stay for further information.
Special Offers, Promotions, Agreements regarding Reservations
Special Offers and Promotions are subject to availability, as well as other specific terms, conditions and restrictions listed on the Hotel’s website or otherwise. We reserve the right to announce, modify or revoke any offer, promotion or relevant program, at any time.
The Hotel must be notified before or upon guests’ arrival about which parts of the applied Special Offer or Promotion, or of the Agreement made regarding the specific reservation our guests wish to enjoy, as well as the day and time they wish to do so. If not notified on time, the Hotel may consider the quests’ right to some or all parts to have been waived.
Guests’ Behaviour
Our employees’ and guests’ well-being, health and safety, as well as our Hotel’s fame and good name are of the utmost importance.
Guests are requested to conduct themselves appropriately at all times and to comply with our procedures and requests relevant to all above values.
Guests are also requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.
We reserve the right to refuse accommodation or services and ask from anyone to leave the Hotel if, in our reasonable opinion, we consider this provision to have been breached.
Where this is the case, we maintain the right to follow all legal procedures to protect out fame, name and property. At the same time we will certainly have no obligation to refund any lost accommodation, other services or any other loss or expense incurred.
Visitors
Entrance to the suites and other areas of the hotel is only permitted to registered guests with a confirmed reservation for a stay at Essence Suites Rhodes.
This limitation is part of our effort to safeguard the privacy, peace and tranquility our guests are here to enjoy. It is therefore implied without exceptions at all times.
Individuals (s.a. technicians, guides, car companies’ agents etc.) whose presence in their professional capacity is necessary for the operation of the hotel or the needs of our guests remain in the appropriate areas for the required time.
Smoking
Our hotel is NON-SMOKING rooms. There are no suites where smoking of any kind is allowed.
Customers may use the Entrance Area that includes the benches of the Hotel to smoke,without entering the main hall of the establishment.
Pets
No pets are allowed unfortunately.
Personal Data, Cameras, Incoming Phone Calls’ Recordings
The Hotel is in full compliance with European Parliament Regulations as well as the Greek and International law in regard to the protection of our website users’, potential guests’, guests’ and visitors’ privacy, data and information .
Cameras have been installed in the hotel’s public areas and incoming telephone calls to the hotel (not the rooms) are recorded. Recordings are kept for 12 days and are only used for quality, security and law enforcement purposes. A recording may be kept for a longer period, if decided for specific reasons.
Please see our hotel’s PRIVACY POLICY.
Emails, Letters, Reviews, Comments
Please see our hotel’s PRIVACY POLICY.
Force Majeure
The Hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by force majeure or any circumstances beyond its reasonable control. Such circumstances include, but are not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, strikes, fire or failure of electric power, water, communications or other utility services, machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The Hotel will not be responsible for the loss or damage of valuables or money left in the Hotel, unless they have been handed to the management for safe keeping and a detailed receipt has been issued.
The Hotel will not be liable for any indirect or consequential loss of any kind (whether caused by the negligence of the Hotel, its employees or otherwise). The Hotel’s total liability shall not exceed the value of the charges agreed for booking of your and your party’s stay in the Hotel.
No part of the present or any other document referred to in it shall be read or interpreted as excluding any liability for death or personal injury caused by the Hotel’s negligence or liability for fraud or fraudulent misrepresentation.
Governing Law & Jurisdiction
The relationship between the Hotel and its website users, potential guests, guests and all members of guests’ parties, as well as all obligations arising in connection with it are governed by the Greek law.
The courts of Rhodes have exclusive jurisdiction to determine any dispute arising between the Hotel’s website users, potential guests, guests and all members of guests’ parties, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection to proceedings being brought in the Greek courts (on the grounds that the Greek courts are not a convenient forum or otherwise).
COVID-19
TAP HERE TO READ what we do to protect our guests’ and our own health. Feel welcome to ask us about anything you wish to know in more details.
NOTE:
We fully and at all times comply with all the requirements and protocolls imposed by the Greek government and the W.H.O. for hotels of the classification Essence Suites Rhodes belongs to.
However, we can only make sure that our guests are kept safe during the time spent within the limits of our premises.
Our guests are aware of and accept the fact that they travel at their own risk and responsibility. The use of transportation means such as airplanes, ferries, taxis and coaches, as well as their presence in places such as airports, ports, restaurants, other hotels, museums etc. are parts of their travel before, during and after their stay with us.
They are encouraged to maintain their own and others’ safety, by following all relevant rules at all times, including when within our premises.
Their responsible behaviour includes immediate self-isolating and informing our staff as soon as a suspicious symtom is experienced.